Information you provide
The assistance form asks for your name, phone number, email, current insurance status and the reason you need help. You may also provide an ILIVS reference number, license plate number or VIN. You can choose to supply those numbers later during follow-up.
The initial form does not request document uploads. Additional information may be needed during an insurance quote or case conversation, depending on the help you request.
How the information is used
- To contact you by text and phone about your request.
- To identify the vehicle or ILIVS case and verify registered ownership before discussing case details.
- To explain your notice, payment steps or related insurance requirements.
- To gather the information needed for an insurance quote if you request coverage.
- To maintain business records, prevent misuse and meet applicable obligations.
Service providers and records
Webflow hosts this website. The assistance form is provided through Jotform, and submitted requests are made available to our office through the form service and email notifications. These providers process information as part of delivering their services. Podium provides the website chat and processes the details you submit there so our office can respond.
Information may also be shared with an insurance company or other service provider when necessary to respond to an insurance request, complete a service you request, or meet a legal obligation. Use the official state portal for state payments; payment-card details are not requested in our assistance form.
Calls and text messages
By submitting the form with the contact consent selected, you request follow-up from our office about the assistance you asked for. Message and data rates may apply. Reply STOP to stop text messages. Your carrier and messaging service may process message information as part of delivery.
Website technology and external links
The website and embedded form may use cookies or similar technology necessary to load pages, protect the service and process a submission. The hosting and form providers may receive technical information such as your IP address, browser and device information.
Official state websites and other linked resources have their own privacy practices. Review their notices when you use those services.
Questions or requests about your information
Use the assistance form and select “Something else” to request a privacy follow-up. Our office may verify your identity before responding to a request involving personal information.
We retain records as needed for the services requested, business recordkeeping and applicable obligations. This notice may be updated when the service or its information practices change.